Frequently Asked Questions

Shipping

We offer Free Shipping on orders over $75.00 for U.S. addresses only.

Standard shipping is $7.95.

Shipping may take from 5-10 business days. You will receive a Shipping Confirmation email when your order has shipped.

You will receive a tracking number on your Shipping Confirmation email, which you may track with the carrier directly. Calista is not responsible for articles lost during transit. Please contact the carrier directly to make a claim.

More info on Shipping is available here.

Returns, Exchanges & Warranties

If you are not completely satisfied with your Calista purchase, we will gladly accept your return within 30 days of the purchase date. Please see our return policy here.

As soon as we receive your return, we will refund the method of payment used for the initial purchase. If you provided your email address when purchasing your items, we will send you an email notification to let you know your purchase has been refunded. Please note, seeing a credit on your account can take several business days.

We can only accept returns if the item was directly purchased through our website- www.calistatools.com. Otherwise, you will have to contact the original place of purchase- QVC, Amazon, etc. to return your item.

You can exchange a tool for a different size or color, but not a different tool. (For example: You can exchange a Medium StyleDryer for a Long StyleDryer, but you cannot exchange a StyleDryer for a FAUXblo). Hair products are not eligible for exchange. To start the exchange process, contact Customer Care at CustomerCare@calistatools.com.

For all warranty claims, please contact our customer care at CustomerCare@calistatools.com.

No, we do not require that you register your tool. If you are within the warranty window and your tool is still available, we will provide a replacement under warranty. If you need a warranty replacement (for any tool other than the Perfecter), please contact our Customer Care at CustomerCare@calistatools.com

Customer Service

Please contact Calista Customer Care at CustomerCare@calistatools.com. Our customer care associate is available Monday through Friday 9am-5pm EST. We do our best to respond to our customers within 48 hours.

Product Information

Yes! Our products are created without sulfates or parabens and are never tested on animals.

Most of our tools are dual-voltage. Please see our dual-voltage tools below:

  •  Perfecter Pro Heated Round Brush
  • FAUXblo Thermal Brush
  • GoGo Mini Round Brush
  • GoGo Mini Detail Brush
  • Triangl Pro Heated Detail Brush
  • AirGlide Cool Breeze Styler

You will not need a voltage converter with these tools because they can go up to 240 V. You will only need to use a plug adapter.

Our Fusion Technology is the combination of Ceramic & Ionic properties. All of our tools are created with a ceramic heating element that heats up quickly and evenly across the surface and creates a far infrared heat which penetrates the hair shaft, preserving the hair’s natural moisture and luster. This combines with Ionic properties that work by interacting with the Ions naturally present in your hair to reduce the hair's surface tension, leaving locks shiny and frizz-free.

There is no expiration date, however, all our hair products have a shelf life of about 2 years. We recommend 2 years to keep the quality, consistency, and performance at its best.

Please click the “Email When Available” link below the sold out product on the product’s page to receive a back in stock notification or sign up for email alerts in the indicated area on the bottom of our home page to receive all Calista emails.

Contact Customer Care at CustomerCare@calistatools.com. We’ll be more than happy to assist you!

Subscribe & Save

Subscribe & Save is a subscription option available for specified hair products. By selecting this option, you can opt to have a new shipment sent to you every 30, 60, or 90 days. You will be charged automatically at the time of each new shipment. It’s a fast and easy way to make sure you’re never running low on your favorite Calista products!

Currently, Subscribe & Save is available for the following products:

  • Jousse Cleanse & Condition (32 oz.)
  • Jousse Mend Masque
  • Embellish Finishing Spray
  • Embellish Texturizing Definer
  • Embellish Root Touch-Up
  • 02 Texturizer Spray
  • Airshape Finishing Spray
  • Marathon Hairspray

If you’re having trouble canceling your Subscribe & Save, please contact Customer Care at CustomerCare@calistatools.com.