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Are your products sulfate-free, paraben free and cruelty-free?

Yes! Our products are created without sulfates or parabens and are never tested on animals.

My Perfecter stopped working, what do I do?

For all Perfecter, Hot Waver or Ion Hot Roller inquiries, please contact our Perfecter distributor, Tristar Products Inc at 973-287-5199. They handle all warranties and replacements of the Perfecter, Hot Wavers and Ion Hot Rollers and will be able to assist you.

If I purchased one of your products or tools on QVC or Amazon, can I return it to Calista?

We can only accept returns if the item was directly purchased through our website- www.calistatools.com. Otherwise, you will have to contact the original place of purchase- QVC, Amazon, etc. to return your item.

Do I need to register my tool to be able to receive a replacement under warranty?

No, we do not require that you register your tool. If you are within the warranty window and your tool is still available, we will provide a replacement under warranty. If you need a warranty replacement (for any tool other than the Perfecter, Hot Wavers or Ion Hot Rollers), please contact our Customer Care at calistatools@comcast.net. For warranty replacements of the Perfecter, Hot Wavers or Ion Hot Rollers, please contact our distributor Tristar Products Inc. at 973-287-5199.

Can I cancel my order?

Most orders will ship within 24 hours of the order being placed. To cancel, please contact our Customer Care at calistatools@comcast.net ASAP. We cannot guarantee that we will be able to cancel your order prior to it shipping. Once the order ships, we cannot cancel the order and will not be able to refund your purchase until the items are returned.

How do I return my item?

If you are not completely satisfied with your calistatools.com purchase, we will gladly accept your return within 30 days of the purchase date. Please see our return policy here: https://calistatools.com/pages/return-policy

As soon as we receive your return, we will refund the credit card used for the initial purchase. If you provided your email address when purchasing your items, we will send you an email notification to let you know your purchase has been refunded. Please note, seeing a credit on your account can take several business days.

How do I make a warranty claim?
For Perfecter, Ion Hot Rollers and MagicStylers warranty claims, please contact our distributor Tristar Products Inc at 973-287-5199. For all other warranty claims, please contact our customer care at calistatools@comcast.net

If a product is sold out, what do I do?
Please sign up for email alerts in the indicated area on the bottom of our home page to be notified when products are back in stock

Are Calista tools dual-voltage?
Most of our tools are dual-voltage. Our dual-voltage tools,Perfecter Pro Grip(digital temperature screen only),FauxBlo,GoGo Mini Stylers,Triangl,Triangl Pro,StyleVibe,TriStyler, CliQ. You will not need a voltage converter with these tools because they can go up to 240 V. You will only need to use a plug adapter.

Do Calista products expire?
There is no expiration date, however, all our wet goods have a shelf life of about 2 years. We recommend two years to keep the quality, consistency, and performance at its best.