FAQs

Are your products sulfate-free, paraben free and cruelty-free?

Yes! Our products are created without sulfates or parabens and are never tested on animals.

My Perfecter stopped working, what do I do?

For all Perfecter inquiries, please contact our Perfecter distributor, Tristar Products Inc at 973-287-5199. They handle all warranties and replacements of the Perfecter and will be able to assist you.

If I purchased one of your products or tools on QVC or Amazon, can I return it to Calista?

We can only accept returns if the item was directly purchased through our website- www.calistatools.com. Otherwise, you will have to contact the original place of purchase- QVC, Amazon, etc. to return your item.

Do I need to register my tool to be able to receive a replacement under warranty?

No, we do not require that you register your tool. If you are within the warranty window and your tool is still available, we will provide a replacement under warranty. If you need a warranty replacement (for any tool other than the Perfecter), please contact our Customer Care at CustomerCare@calistatools.com. For warranty replacements of the Perfecter, please contact our distributor Tristar Products Inc. at 973-287-5199.

Can I cancel my order?

Most orders will ship within 24 hours of the order being placed. To cancel, please contact our Customer Care at CustomerCare@calistatools.com ASAP. We cannot guarantee that we will be able to cancel your order prior to it shipping. Once the order ships, we cannot cancel the order and will not be able to refund your purchase until the items are returned.

How do I return my item?

If you are not completely satisfied with your calistatools.com purchase, we will gladly accept your return within 30 days of the purchase date. Please see our return policy here.

As soon as we receive your return, we will refund the credit card used for the initial purchase. If you provided your email address when purchasing your items, we will send you an email notification to let you know your purchase has been refunded. Please note, seeing a credit on your account can take several business days.

How do I make a warranty claim?

For Perfecter warranty claims, please contact our distributor Tristar Products Inc at 973 287-5199.
For all other warranty claims, please contact our customer care at CustomerCare@calistatools.com

If a product is sold out, what do I do I do?

Please click the “Email When Available” link below the sold out product on the product’s page to receive a back in stock notification or sign up for email alerts in the indicated area on the bottom of our home page to receive all Calista emails.

How can I reach customer care and when should I expect a response?

Please contact Calista Customer Care at CustomerCare@calistatools.com

Our customer care associate is available Monday through Friday 9am-5pm EST. We do our best to respond to our customers within 48 hours.

Are Calista tools dual-voltage?

Most of our tools are dual-voltage. Please see our dual-voltage tools below:

  • Perfecter Pro (digital temperature screen only)
  • FauxBlo
  • GoGo Mini Stylers
  • Triangl
  • Triangl Pro
  • StyleVibe
  • TriStyler

You will not need a voltage converter with these tools because they can go up to 240 V. You will only need to use a plug adapter.

Do Calista products expire?

There is no expiration date, however, all our wet goods have a shelf life of about 2 years. We recommend 2 years to keep the quality, consistency, and performance at its best.