Yes! Our products are created without sulfates or parabens and are never tested on animals.

For all Perfecter, Hot Waver or Ion Hot Roller inquiries, please contact our Perfecter distributor, Tristar Products Inc at 973-287-5199. They handle all warranties and replacements of the Perfecter, Hot Wavers and Ion Hot Rollers and will be able to assist you.

We can only accept returns if the item was directly purchased through our website- www.calistatools.com. Otherwise, you will have to contact the original place of purchase- QVC, Amazon, etc. to return your item.

No, we do not require that you register your tool. If you are within the warranty window and your tool is still available, we will provide a replacement under warranty. If you need a warranty replacement (for any tool other than the Perfecter, Hot Wavers or Ion Hot Rollers), please contact our Customer Care at calistatools@comcast.net. For warranty replacements of the Perfecter, Hot Wavers or Ion Hot Rollers, please contact our distributor Tristar Products Inc. at 973-287-5199.

Most orders will ship within 24 hours of the order being placed. To cancel, please contact our Customer Care at calistatools@comcast.net ASAP. We cannot guarantee that we will be able to cancel your order prior to it shipping. Once the order ships, we cannot cancel the order and will not be able to refund your purchase until the items are returned.

If you are not completely satisfied with your calistatools.com purchase, we will gladly accept your return within 30 days of the purchase date. Please see our return policy here: https://calistatools.com/pages/return-policy

As soon as we receive your return, we will refund the credit card used for the initial purchase. If you provided your email address when purchasing your items, we will send you an email notification to let you know your purchase has been refunded. Please note, seeing a credit on your account can take several business days.